Your Internet browser is outdated and cannot run this website. In order to view this site, and to protect your computer, please click to upgrade to a modern web browser of your choice:

Google Chrome or Mozilla Firefox

(Worry not– it's quick, safe and free, and you won't regret it!)


Complimentary Webinar: Measuring Compliance Program Effectiveness through Metrics and Benchmarking Techniques

Webinar Date/Time: October 17, 2017 at 2:00 PM - 3:00 PM EST

Metrics and benchmarking techniques are creating a new dimension in Compliance Programs. It is no longer sufficient just to implement the seven elements created by the U.S. Sentencing Commission. Learn how Compliance Officers are using metrics and benchmarking data to evidence effectiveness in their Compliance Programs as a response to increased pressure from senior management, Boards, and even regulators seeking more data.

Led by former Inspector General Richard Kusserow and compliance solutions expert Jillian Bower Concepcion, this webinar will provide background and guidance on developing both output and outcome metrics that evidence Compliance Program effectiveness and how to use these metrics to identify growth and opportunity. This webinar will also focus on:

  • The difference between output and outcome measures
  • Metrics used by the HHS OIG and the presenters when evaluating compliance programs
  • How to use objective and reliable data to benchmark program elements

Featured Speakers:

Richard Kusserow is the Former Inspector General for the Department of Health and Human Services and is CEO of Strategic Management, which has been providing specialized compliance advisory services since 1992. Under his leadership, Strategic Management provides a broad range of advisory services including organization assessments, financial/legal fact-finding, values and vulnerabilities assessments, program analyses, special studies/reports, policy development, and specialized education/training programs.

Jillian Bower Concepcion is a Senior Consultant with Strategic Management Services. She has over ten years of health care Compliance experience. Ms. Concepcion specializes in working with organizations to develop and implement processes and tools to assist in making their programs more effective.