Resource Type: Publication

Auditing Hotline Effectiveness

More and more legal and regulatory requirements call for having an employee hotline, including the U.S. Sentencing Commission Guidelines for…

Outsourcing Your Hotline

By definition, all effective compliance programs should have a hotline.  It is an important avenue of communication between employees and…

Hotline Effectiveness Tips

Monitor the Hotline In order to ensure the effectiveness of the hotline function, the Compliance Officer must closely monitor it.…

How to Select a Hotline Vendor

There are a variety of services offered by compliance hotline vendors, with many whistles and bells to differentiate them. Each…

Tips on Compliance Hotline Anonymity

Encouraging anonymity with compliance hotline callers may at first may seem a counterproductive practice. Many would advise to the contrary…

Tips on Hotline Records Management

A Compliance Office receives and generates a substantial volume of documents, and other information, in both electronic and hardcopy format…

Tips on Hotline Security

Information received on the hotline should be considered sensitive and confidential. Unauthorized disclosure may create a variety of liability situations…